Refund policy
Refund & Return Policy
We have a 15-day return and refund policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it — unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, please contact us at business@kbbcph.com.
Returns should be sent to:
KBBC Business Center
117 Poloyapoy Street, Poblacion
Toledo City, Cebu, Philippines
If your return request is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions regarding returns, feel free to contact us at business@kbbcph.com.
Damages and Issues
Please inspect your order upon receiving it. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions regarding a specific item.
Sale items and gift cards are non-refundable and non-returnable.
Exchanges
The fastest way to get the item you want is to return the original item first. Once your return is accepted, you may place a new order for the replacement item.
Refunds
We will notify you once we have received and inspected your returned item and inform you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and payment providers may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at business@kbbcph.com.