Privacy policy

Privacy Policy

Effective Date: June 07, 2026

Kathy Borja Business Center (“KBBC”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC).

This Privacy Policy explains what personal data we collect, how we use, store, protect, and share your information, as well as your rights as a data subject.

By accessing our website https://kbbcph.com or using our Services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

A. Identity & Contact Information

Including but not limited to:

  • Full name

  • Delivery and billing address

  • Barangay, landmarks, or delivery instructions

  • Mobile number

  • Email address

  • Business or store name (for business customers)

B. Order & Transaction Information

Including:

  • Products purchased

  • Order history

  • Delivery preferences

  • Refund or replacement requests

  • Customer service communications

C. Payment Information

Payments are securely processed through trusted third-party payment providers, including Xendit.

KBBC does not collect or store full debit or credit card information. We may retain limited transaction references necessary for payment verification, refunds, accounting, or fraud prevention.

D. Technical & Website Usage Information

When you use our website, we may automatically collect certain technical information, including:

  • Device type

  • Browser information

  • IP address

  • Website usage activity

  • Cookies and similar technologies

This information helps us improve website performance, security, and customer experience.

2. How We Use Your Information

We process your personal information for legitimate business and operational purposes, including to:

  • Create and manage customer accounts

  • Process orders, payments, deliveries, returns, and refunds

  • Provide customer support and respond to inquiries

  • Send service-related communications regarding your orders

  • Improve our products, website functionality, and customer experience

  • Prevent fraud, abuse, and unauthorized transactions

  • Comply with legal, accounting, tax, and regulatory obligations

With your consent, we may also send promotional messages, offers, and updates. You may opt out of marketing communications at any time.

3. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

  • Consent — when you voluntarily provide permission;

  • Contractual Necessity — to process and fulfill your orders;

  • Legitimate Business Interests — including fraud prevention, operational improvement, and customer support; and

  • Legal Compliance — to meet obligations under Philippine law.

4. Sharing of Personal Information

KBBC does not sell personal information.

We only share information where reasonably necessary and only with trusted parties, including:

Payment Providers

Such as Xendit, for secure payment processing.

Delivery & Logistics Personnel

To fulfill and deliver your orders.

Service Providers

Third-party vendors who help operate our website, customer support, analytics, hosting, or business operations under confidentiality obligations.

Legal & Regulatory Authorities

Government agencies, regulators, courts, or law enforcement when required by law or legal process.

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes outlined in this Policy;

  • Process transactions and customer requests;

  • Maintain business and accounting records; and

  • Comply with legal, tax, and regulatory obligations.

When information is no longer required, it is securely deleted, anonymized, or disposed of using reasonable safeguards.

6. Data Security

KBBC implements reasonable organizational, technical, and physical security measures to protect personal information against:

  • Unauthorized access

  • Loss or theft

  • Misuse or disclosure

  • Alteration or destruction

Online payments are processed through secure, industry-compliant payment providers. However, while we take reasonable measures to safeguard information, no system can guarantee absolute security.

7. Cookies & Similar Technologies

Our website uses cookies and similar technologies to:

  • Maintain website functionality

  • Remember preferences and settings

  • Analyze website traffic and usage patterns

  • Improve website performance and customer experience

You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

8. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the right to:

  • Be informed about how your information is processed

  • Access your personal data

  • Correct inaccurate or incomplete information

  • Object to certain forms of processing

  • Request deletion, blocking, or restriction of data where legally applicable

  • Obtain data portability where applicable

  • Seek damages for violations of your privacy rights

  • File a complaint with the National Privacy Commission (NPC)

Requests regarding your personal information may be submitted using the contact details below.

9. Children's Privacy

Our Services are intended for individuals 18 years old and above and are not directed toward minors.

We do not knowingly collect personal information from children. If we become aware that information from a minor has been collected unintentionally, we will take appropriate steps to remove it.

10. Changes to This Privacy Policy

KBBC reserves the right to update or revise this Privacy Policy at any time.

Any changes will take effect immediately upon posting on our website unless otherwise stated. The latest version, including its effective date, will always be available on our website.

11. Contact Us

For privacy-related concerns, questions, or requests regarding your personal information, please contact:

Kathy Borja Business Center (KBBC)
📍 #117 Poloyapoy Street, Toledo City, Cebu, Philippines
📧 business@kbbcph.com

If applicable, requests may also be addressed to our designated Data Protection Officer (DPO).